Xplor Pay experienced a notice incident on January 9, 2024 affecting Quest Transaction API and Hosted Pay Page/Paylink and 1 more component, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Quest Transaction APIHosted Pay Page/PaylinkBoarding API
Update timeline
- monitoring Jan 09, 2024, 05:36 PM UTC
We observed a performance degradation across our services from approximately 11:05 am to 11:24 am Central US Time. During the incident, users would have experienced slow response times or timeouts while running Quest or Voyager transactions, or while accessing our Compass and Launch portals. Impact appears to be correlated with activity from an upstream provider and has subsided. We are monitoring closely and will post additional updates if we observe further impact.
- resolved Jan 09, 2024, 06:09 PM UTC
This incident has been resolved.