Xplor Pay incident

Quest Processing Issue

Minor Resolved View vendor source →

Xplor Pay experienced a minor incident on April 9, 2024 affecting Pax Cloud, lasting 16h 26m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2024, 10:13 PM UTC
Resolved
Apr 10, 2024, 02:40 PM UTC
Duration
16h 26m
Detected by Pingoru
Apr 09, 2024, 10:13 PM UTC

Affected components

Pax Cloud

Update timeline

  1. investigating Apr 09, 2024, 10:13 PM UTC

    We are experiencing problems on the Quest gateway. Our team has been alerted and is working on the problem.

  2. investigating Apr 09, 2024, 11:11 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 10, 2024, 12:27 AM UTC

    We are continuing to investigate sporadic issues while running transactions on PAX terminals.

  4. resolved Apr 10, 2024, 02:40 PM UTC

    This incident has been resolved.