Xplor Pay incident

Multiple Services Unavailable

Critical Resolved View vendor source →

Xplor Pay experienced a critical incident on April 17, 2024 affecting Quest Transaction API and Legacy Compass Portal and 1 more component, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2024, 08:04 PM UTC
Resolved
Apr 17, 2024, 09:59 PM UTC
Duration
1h 55m
Detected by Pingoru
Apr 17, 2024, 08:04 PM UTC

Affected components

Quest Transaction APILegacy Compass PortalHosted Pay Page/PaylinkBoarding API

Update timeline

  1. investigating Apr 17, 2024, 08:04 PM UTC

    We are receiving reports of multiple production services being unavailable. Affected services include the Quest payments platform, Compass, and Launch. Teams are investigating.

  2. monitoring Apr 17, 2024, 08:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 17, 2024, 09:59 PM UTC

    This incident has been resolved.