Xplor Pay experienced a minor incident on April 22, 2024 affecting Telephone issues, lasting 18h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Telephone issues
Update timeline
- identified Apr 22, 2024, 06:18 PM UTC
We have been notified by our telecom service of intermittent network issues that may cause connection failure on calls to our contact center. The problem is being reviewed by technical teams. We will provide updates as they become available.
- resolved Apr 23, 2024, 01:10 PM UTC
This incident has been resolved.