Xplor Pay experienced a minor incident on May 1, 2024 affecting Pax Cloud, lasting 23h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Pax Cloud
Update timeline
- investigating May 01, 2024, 02:28 PM UTC
We are currently investigating a network issue impacting integrated PAX devices using cloud services. The issue may present as a timeout or message indicating the terminal cannot connect. We will provide updates as they become available.
- monitoring May 01, 2024, 03:21 PM UTC
We are showing improvements with PAX Cloud connectivity but continuing to monitor.
- investigating May 01, 2024, 04:03 PM UTC
We are currently investigating a network issue impacting integrated PAX devices using cloud services. The issue may present as a timeout or message indicating the terminal cannot connect. We will provide updates as they become available.
- resolved May 02, 2024, 02:11 PM UTC
This incident has been resolved.