Xplor Pay experienced a minor incident on July 1, 2024 affecting Pax Cloud, lasting 8d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Pax Cloud
Update timeline
- investigating Jul 01, 2024, 01:32 PM UTC
We are currently investigating a network issue impacting integrated PAX devices using cloud services. The issue may present as a timeout or message indicating the terminal cannot connect. We will provide updates as they become available.
- investigating Jul 01, 2024, 04:17 PM UTC
We are continuing to investigate this issue.
- investigating Jul 02, 2024, 01:18 PM UTC
We are continuing to investigate this issue.
- resolved Jul 09, 2024, 05:00 PM UTC
This incident has been resolved.