Xplor Pay incident

Quest Performance Issue

Minor Resolved View vendor source →

Xplor Pay experienced a minor incident on August 12, 2024 affecting Quest Transaction API, lasting 17h 45m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2024, 07:44 PM UTC
Resolved
Aug 13, 2024, 01:30 PM UTC
Duration
17h 45m
Detected by Pingoru
Aug 12, 2024, 07:44 PM UTC

Affected components

Quest Transaction API

Update timeline

  1. investigating Aug 12, 2024, 07:44 PM UTC

    We are experiencing degraded performance on the Quest gateway. Our team has been alerted and is working on the problem with an upstream provider. In the meantime, you may experience slow transaction responses or timeouts.

  2. resolved Aug 13, 2024, 01:30 PM UTC

    This incident has been resolved.