Xplor Pay incident

Client Impacting Merchant Home and Partner Portal Outage

Major Resolved View vendor source →

Xplor Pay experienced a major incident on September 12, 2024 affecting Boarding API, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2024, 01:03 PM UTC
Resolved
Sep 12, 2024, 02:36 PM UTC
Duration
1h 33m
Detected by Pingoru
Sep 12, 2024, 01:03 PM UTC

Affected components

Boarding API

Update timeline

  1. investigating Sep 12, 2024, 01:03 PM UTC

    We are experiencing problems with the Merchant Home and Partner Portal sites. Our team has been alerted and is working on the problem.

  2. identified Sep 12, 2024, 01:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 12, 2024, 01:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 12, 2024, 02:36 PM UTC

    This incident has been resolved.