Xplor Pay experienced a major incident on May 14, 2025 affecting Quest Transaction API and Legacy Compass Portal and 1 more component, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Quest Transaction APILegacy Compass PortalLegacy Compass ReportingHosted Pay Page/PaylinkQuest Testing EnvironmentTransaction AuthorizationBoarding APINetworkE-SignaturePAX Terminals
Update timeline
- identified May 14, 2025, 04:58 PM UTC
An upstream third-party is experiencing an issue that appears to be causing intermittent issues connecting to our services. During this incident people may see intermittent errors or timeouts. Teams are monitoring the situation and will provide updates when possible.
- monitoring May 14, 2025, 05:43 PM UTC
Services appear to be returning to normal. We will continue to monitor closely.
- resolved May 14, 2025, 06:27 PM UTC
This incident has been resolved.