XOi Outage History

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XOi had 17 outages in the last 2 years totaling 94h 58m of downtime — averaging 0.7 incidents per month.

There were 17 XOi outages since November 7, 2024 totaling 94h 58m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.xoi.io

Notice July 9, 2026

AI Summary Service Degradation

Detected by Pingoru
Jul 09, 2026, 07:15 PM UTC
Resolved
Jul 09, 2026, 08:46 PM UTC
Duration
1h 31m
Affected: Mobile
Timeline · 3 updates
  1. investigating Jul 09, 2026, 07:15 PM UTC

    We are currently investigating an issue impacting AI-generated summaries. Some summaries may be delayed, incomplete, or unavailable. Our team is actively working to identify the cause and restore normal functionality.

  2. monitoring Jul 09, 2026, 08:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 09, 2026, 08:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 4, 2026

Delayed Processing of Requests

Detected by Pingoru
Jun 04, 2026, 01:31 PM UTC
Resolved
Jun 04, 2026, 01:51 PM UTC
Duration
19m
Affected: WebMobile
Timeline · 2 updates
  1. investigating Jun 04, 2026, 01:31 PM UTC

    We are currently experiencing delays in processing requests within our platform. Customers may notice longer-than-normal processing times for newly submitted data and updates. Our team has identified the issue and is actively investigating the root cause. We are working to restore normal processing performance as quickly as possible. We will provide additional updates as more information becomes available.

  2. resolved Jun 04, 2026, 01:51 PM UTC

    The issue causing delays in processing has been resolved. Our team implemented a fix and has verified that processing is operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue

Read the full incident report →

Minor April 20, 2026

AI Work Summary Generation Degraded Performance

Detected by Pingoru
Apr 20, 2026, 02:29 PM UTC
Resolved
Apr 20, 2026, 11:28 PM UTC
Duration
8h 58m
Affected: Mobile
Timeline · 3 updates
  1. investigating Apr 20, 2026, 02:29 PM UTC

    We are currently investigating this issue.

  2. identified Apr 20, 2026, 03:31 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 20, 2026, 11:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 23, 2026

XOi Vision Web - Failed Content/Image Rendering

Detected by Pingoru
Mar 23, 2026, 05:03 PM UTC
Resolved
Mar 23, 2026, 05:45 PM UTC
Duration
42m
Affected: Web
Timeline · 2 updates
  1. identified Mar 23, 2026, 05:03 PM UTC

    We have identified the issue and are working on a hot fix.

  2. resolved Mar 23, 2026, 05:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

Dashboards Degraded Performance

Detected by Pingoru
Nov 18, 2025, 05:06 PM UTC
Resolved
Nov 18, 2025, 06:44 PM UTC
Duration
1h 38m
Affected: Web
Timeline · 2 updates
  1. monitoring Nov 18, 2025, 05:06 PM UTC

    We believed the issue to be totally resolved but we are still seeing some isolated issues. We are monitoring and will follow up with an update asap.

  2. resolved Nov 18, 2025, 06:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2025

Dashboards Partial Outage

Detected by Pingoru
Nov 18, 2025, 01:48 PM UTC
Resolved
Nov 18, 2025, 03:04 PM UTC
Duration
1h 15m
Affected: Web
Timeline · 3 updates
  1. monitoring Nov 18, 2025, 01:48 PM UTC

    We are experiencing a partial outage with our embeddable Dashboards feature. The issue has been identified and we are monitoring until resolution.

  2. monitoring Nov 18, 2025, 01:50 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Nov 18, 2025, 03:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025

Processing Delay

Detected by Pingoru
Oct 20, 2025, 06:58 PM UTC
Resolved
Oct 20, 2025, 11:05 PM UTC
Duration
4h 7m
Affected: WebMobile
Timeline · 4 updates
  1. identified Oct 20, 2025, 06:58 PM UTC

    We have identified a processing delay affecting actions on jobs due to an AWS outage. Mobile users are able to login and complete work. Dashboards may be affected as well. Once restored, data captured on the mobile app will process as expected.

  2. identified Oct 20, 2025, 07:30 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 20, 2025, 09:37 PM UTC

    We are seeing improvement with the issue. We will continue to monitor until fully resolved.

  4. resolved Oct 20, 2025, 11:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 16, 2025

Embeddable Dashboards Degraded Peformance

Detected by Pingoru
Sep 16, 2025, 08:22 PM UTC
Resolved
Sep 16, 2025, 09:12 PM UTC
Duration
50m
Affected: Web
Timeline · 3 updates
  1. investigating Sep 16, 2025, 08:22 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 16, 2025, 08:22 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 16, 2025, 09:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 10, 2025

Reporting "Embeddable Dashboards" are Experiencing Issues

Detected by Pingoru
Jul 10, 2025, 08:08 PM UTC
Resolved
Jul 10, 2025, 08:45 PM UTC
Duration
37m
Affected: Web
Timeline · 3 updates
  1. identified Jul 10, 2025, 08:08 PM UTC

    Our Reporting "Dashboards" are experiencing issues and the issue has been identified. We will update as soon as we know more.

  2. identified Jul 10, 2025, 08:44 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jul 10, 2025, 08:45 PM UTC

    This incident has been resolved. If you experience any further issues please reach out to us at [email protected].

Read the full incident report →

Major July 8, 2025

Reporting Dashboards Experiencing Issues

Detected by Pingoru
Jul 08, 2025, 07:57 PM UTC
Resolved
Jul 09, 2025, 01:23 AM UTC
Duration
5h 25m
Affected: Web
Timeline · 3 updates
  1. investigating Jul 08, 2025, 07:57 PM UTC

    Our Reporting "Dashboards" are experiencing issues. We will update as soon as we know more.

  2. identified Jul 08, 2025, 08:41 PM UTC

    The issue has been identified and we are working towards a resolution.

  3. resolved Jul 09, 2025, 01:23 AM UTC

    This incident has been resolved. If you run into any further issues, please reach out to [email protected].

Read the full incident report →

Major June 10, 2025

Embedded Dashboards Unavailable

Detected by Pingoru
Jun 10, 2025, 12:35 PM UTC
Resolved
Jun 10, 2025, 10:39 PM UTC
Duration
10h 3m
Affected: Web
Timeline · 3 updates
  1. monitoring Jun 10, 2025, 12:35 PM UTC

    Our embedded dashboards within Vision Web are currently experiencing issues. We are monitoring and working towards resolution.

  2. monitoring Jun 10, 2025, 12:36 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Jun 10, 2025, 10:39 PM UTC

    The Embedded Dashboards issue is resolved.

Read the full incident report →

Minor May 13, 2025

Reporting Degraded Performance

Detected by Pingoru
May 13, 2025, 07:53 PM UTC
Resolved
May 13, 2025, 09:19 PM UTC
Duration
1h 26m
Affected: Web
Timeline · 2 updates
  1. identified May 13, 2025, 07:53 PM UTC

    Equipment Overview and Benchmarking is experiencing degraded performance. We are currently working on resolution.

  2. resolved May 13, 2025, 09:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 9, 2025

Reporting - Issue Identified Benchmarking feature

Detected by Pingoru
May 09, 2025, 06:25 PM UTC
Resolved
May 11, 2025, 11:37 PM UTC
Duration
2d 5h
Affected: Web
Timeline · 3 updates
  1. identified May 09, 2025, 06:25 PM UTC

    The "Benchmarking" feature for Reporting is currently unavailable. We have identified the issue and are working on a resolution.

  2. monitoring May 09, 2025, 09:03 PM UTC

    A fix is being implemented, we will update once it is fully resolved.

  3. resolved May 11, 2025, 11:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 27, 2025

AI Work Summaries - Degraded Performance

Detected by Pingoru
Feb 27, 2025, 12:03 AM UTC
Resolved
Feb 27, 2025, 01:21 AM UTC
Duration
1h 17m
Affected: Mobile
Timeline · 2 updates
  1. identified Feb 27, 2025, 12:03 AM UTC

    The issue has been identified.

  2. resolved Feb 27, 2025, 01:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 13, 2024

Login Issues

Detected by Pingoru
Dec 13, 2024, 02:04 AM UTC
Resolved
Dec 13, 2024, 03:51 AM UTC
Duration
1h 46m
Affected: WebMobile
Timeline · 2 updates
  1. identified Dec 13, 2024, 02:04 AM UTC

    We've identified an issue with logins and refreshing credentials due to an AWS outage. This may lead to a disruption in web and mobile platforms, however mobile users that are already logged in should still be able to complete work.

  2. resolved Dec 13, 2024, 03:51 AM UTC

    This issue has been resolved. Thank you for your patience.

Read the full incident report →

Minor December 11, 2024

AI Work Summaries

Detected by Pingoru
Dec 11, 2024, 11:49 PM UTC
Resolved
Dec 12, 2024, 01:04 AM UTC
Duration
1h 15m
Affected: Mobile
Timeline · 2 updates
  1. identified Dec 11, 2024, 11:49 PM UTC

    We've identified issues generating AI Work Summaries

  2. resolved Dec 12, 2024, 01:04 AM UTC

    This issue has been resolved. Thank you for your patience.

Read the full incident report →

Minor November 7, 2024

SSO Login Issues

Detected by Pingoru
Nov 07, 2024, 02:25 PM UTC
Resolved
Nov 07, 2024, 02:55 PM UTC
Duration
29m
Affected: WebMobile
Timeline · 3 updates
  1. investigating Nov 07, 2024, 02:25 PM UTC

    We are currently experiencing issues with our SSO login feature. We have identified an issue and working on the fix. More updates to follow.

  2. investigating Nov 07, 2024, 02:30 PM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 07, 2024, 02:55 PM UTC

    The issue has been resolved.

Read the full incident report →