XOi incident

Processing Delay

Major Resolved View vendor source →

XOi experienced a major incident on October 20, 2025 affecting Web and Mobile, lasting 4h 7m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 06:58 PM UTC
Resolved
Oct 20, 2025, 11:05 PM UTC
Duration
4h 7m
Detected by Pingoru
Oct 20, 2025, 06:58 PM UTC

Affected components

WebMobile

Update timeline

  1. identified Oct 20, 2025, 06:58 PM UTC

    We have identified a processing delay affecting actions on jobs due to an AWS outage. Mobile users are able to login and complete work. Dashboards may be affected as well. Once restored, data captured on the mobile app will process as expected.

  2. identified Oct 20, 2025, 07:30 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 20, 2025, 09:37 PM UTC

    We are seeing improvement with the issue. We will continue to monitor until fully resolved.

  4. resolved Oct 20, 2025, 11:05 PM UTC

    This incident has been resolved.