Xneelo incident
Intermittent email connectivity on Shared Servers in Johannesburg
Xneelo experienced a minor incident on September 8, 2026 affecting xneelo service, lasting 12h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 08, 2026, 01:00 PM UTC
Email services have now stabilised and are operating normally. We will continue to monitor performance closely. We are removing the email status feedback tool now that the email service has stabilised. If you continue to experience any difficulty sending or receiving email, please [contact our Support team] (https://xneelo.co.za/contact-us) so that we can investigate and assist you. Customers on servers affected by this incident will receive an incident report detailing what happened, the actions taken to restore reliable email service and steps we’re taking in response to this incident. We’ll email the report to affected customers as soon as it’s available.
- resolved Sep 10, 2026, 01:30 PM UTC
This incident is now resolved following continued monitoring. Email service is confirmed to be functioning normally. Customers affected by this incident can expect a detailed incident report tomorrow, Friday, 11 September. Impacted: Managed Hosting - Email