Xero Developer Platform Outage History
Xero Developer Platform is up right nowPingoru has recorded 55 incidents for Xero Developer Platform: 1 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 172 of 744 (23%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 513 (0%) |
Incidents, newest first
Minor May 10, 2026 Global: API - some customers may be experiencing an issue using the API due to a current issue with Xero. 7d 3h Accounting API, Files API, Payroll API, Bankfeeds API and 3 more
Started May 10, 2026, 11:57 PM UTC· resolved May 18, 2026, 03:40 AM UTC
- investigating May 10, 2026, 11:57 PM UTC
We are aware our API customers trying to integrate or use the Xero API are experiencing issues. Our team is investigating this with urgency.
- investigating May 11, 2026, 12:07 AM UTC
We're seeing recovery of our systems, and are continuing to investigate this issue.
- monitoring May 11, 2026, 12:36 AM UTC
Our team has resolved the issue impacting customers. Xero is now stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely to ensure everything remains on track. We apologise for any inconvenience this has caused and appreciate your patience during this time.
- monitoring May 11, 2026, 03:23 AM UTC
We are continuing to monitor for any further issues.
- monitoring May 15, 2026, 01:21 AM UTC
We're aware of an outage affecting customers between 12:21 and 12:24 AM UTC. Xero is now stable and operating normally. We're sorry for the disruption, particularly given the recent outages. Our engineering team is monitoring closely and will update this page if anything changes.
- resolved May 18, 2026, 03:40 AM UTC
Xero is now stable and all customers should be able to use the platform normally. We have not observed any further disruption since our last update and are confident the platform is operating as expected. We sincerely apologise for the series of incidents over the past week and the impact this has had on your business. We know how much you rely on Xero, and we did not meet the standard you deserve.
Major October 20, 2025 Global: Some customers are experiencing errors and slowness when accessing the API 11h 53m Accounting API, Files API, Payroll API, Bankfeeds API and 3 more
Started Oct 20, 2025, 08:56 PM UTC· resolved Oct 21, 2025, 08:50 AM UTC
- investigating Oct 20, 2025, 08:56 PM UTC
Some customers continue to experience slowness and issues when accessing the API with Xero due to an global issue with Amazon Web Services (AWS). AWS is a Xero third-party provider, and are working to rectify with urgency. Some customers can successfully login to Xero and we are monitoring. We thank customers for their patience.
- investigating Oct 20, 2025, 08:57 PM UTC
We are continuing to work on resolving the impacts of the AWS issue, and some customers are successfully connecting with Xero APIs. We are monitoring the results. Customers may still experience general slowness and errors. We appreciate your ongoing patience during this time. Status Last Reviewed: 2:44 UTC
- monitoring Oct 21, 2025, 05:10 AM UTC
Our technical teams have observed a return of normal services and we're monitoring for any remaining impact. We'll continue to monitor this issue for our customers, and want to thank you for your patience during this time. Status Last Reviewed: 5:09 UTC
- resolved Oct 21, 2025, 08:50 AM UTC
Status Last Reviewed: 8:48 UTC
Notice October 20, 2025 Global: We are aware of an issue preventing some connections to Xero’s Public APIs 2h 59m Accounting API, Developer Centre, Feedback Forum, Files API and 7 more
Started Oct 20, 2025, 08:57 AM UTC· resolved Oct 20, 2025, 11:56 AM UTC
- identified Oct 20, 2025, 08:57 AM UTC
We’re aware of an issue preventing some connections to Xero’s Public APIs. This is related to an issue with our third-party provider, Amazon Web Services (AWS), who are investigating with urgency. Status Last Reviewed: 9.38am UTC
- monitoring Oct 20, 2025, 10:09 AM UTC
Some customers are now successfully connecting to Xero’s Public APIs. AWS has reported recovery across most of their impacted services. We thank customers for their patience. Status Last Reviewed: 11.36am UTC
- resolved Oct 20, 2025, 11:56 AM UTC
Our team has resolved the issue impacting customers connecting to Xero’s Public APIs. This related to an issue affecting our third party supplier, Amazon Web Services (AWS). This issue has now been resolved. We thank customers for their patience during this time.
Major August 15, 2025 Global: API - Users may not be receiving webhooks 1h 17m Webhooks
Started Aug 15, 2025, 12:38 AM UTC· resolved Aug 15, 2025, 01:55 AM UTC
- investigating Aug 15, 2025, 12:38 AM UTC
We are aware API users may not be receiving webhooks as expected. Our team is investigating this with urgency. Status Last Reviewed: 12:37am UTC.
- investigating Aug 15, 2025, 12:51 AM UTC
We are continuing to investigate this issue.
- identified Aug 15, 2025, 01:24 AM UTC
We have identified what is impacting API users may from receiving webhooks as expected. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 1:40am UTC
- monitoring Aug 15, 2025, 01:47 AM UTC
Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 1:46am UTC
- resolved Aug 15, 2025, 01:55 AM UTC
Our team has resolved the issue impacting some customers trying to received webhooks via the Xero API. We apologise for any inconvenience this has caused. This was due to a certificate issue, and we've restored service.
Minor July 31, 2025 Global: Authorising app connections 2h 31m Accounting API
Started Jul 31, 2025, 01:17 PM UTC· resolved Jul 31, 2025, 03:49 PM UTC
- investigating Jul 31, 2025, 01:17 PM UTC
We are currently investigating an issue with the AuthEventId that is returned when using the Connections endpoint. Apps may encounter issues when a user attempts to authorise an app connection.
- resolved Jul 31, 2025, 03:49 PM UTC
Our team has resolved the issue impacting a user attempts to authorise an app connection. This was caused by a recent release and has now been rolled back by our product team. Any users that were unable to connect prior to the resolution should now be able to connect. If they are still experiencing issues we would ask you to advise them to: Navigate to the Settings > Connected apps screen within Xero Locate your app Click the disconnect button They should then re-attempt the connection process from within your interface. We apologise for any inconvenience caused.
Minor July 7, 2025 Global: API Webhooks - API users not receiving webhooks 46m Webhooks
Started Jul 07, 2025, 11:33 PM UTC· resolved Jul 08, 2025, 12:19 AM UTC
- identified Jul 07, 2025, 11:33 PM UTC
We have identified what is preventing global API users trying to receive webhooks. We understand that as a result you will not receive notifications of updates. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 11:32pm UTC
- monitoring Jul 07, 2025, 11:38 PM UTC
Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 11:38pm UTC
- resolved Jul 08, 2025, 12:19 AM UTC
Our team has resolved the issue impacting global API users trying to retrieve webhooks. We apologise for any inconvenience this has caused. This was caused by network instability and we've since restored service
Minor June 2, 2025 Global: Webhook delivery issues 1h 9m Accounting API, Files API, Payroll API, Bankfeeds API and 3 more
Started Jun 02, 2025, 01:10 PM UTC· resolved Jun 02, 2025, 02:20 PM UTC
- investigating Jun 02, 2025, 01:10 PM UTC
We are aware that some customers might be getting delayed or doubled Webhook deliveries. We are investigating this with urgency.
- resolved Jun 02, 2025, 02:20 PM UTC
Our team has resolved the issue causing some customers to have delayed or doubled Webhook deliveries. We apologise for any inconvenience caused.
Notice May 19, 2025 Global: API - delay in transactions being pushed to Xero. –
Started May 19, 2025, 12:30 AM UTC· resolved May 19, 2025, 12:30 AM UTC
- resolved May 19, 2025, 01:29 AM UTC
Our team has resolved the issue impacting some API customers who experienced a delay in trying to push transactions in Xero. We apologise for any inconvenience this has caused. This related to poor network connectivity and our team has restored service.
Notice May 11, 2025 Global: Webhooks are not being delievered 30m Webhooks
Started May 11, 2025, 07:09 PM UTC· resolved May 11, 2025, 07:39 PM UTC
- investigating May 11, 2025, 07:09 PM UTC
We are aware that Webhooks are currently not being delivered. We are investigating this with urgency.
- monitoring May 11, 2025, 07:33 PM UTC
Our team has implemented a fix and Webhook delivery has resumed. We are continuing to monitor the results. Status Last Reviewed: 7:33pm UTC.
- resolved May 11, 2025, 07:39 PM UTC
Our team has resolved the issue impacting Webhooks from being delivered. A previous issue triggered a limit error, resulting in a full outage. We apologise for any inconvenience.
Notice April 4, 2025 UK> Payroll > Some customers may have encountered SDK errors 5d 13h
Started Apr 04, 2025, 04:52 PM UTC· resolved Apr 10, 2025, 06:31 AM UTC
- identified Apr 04, 2025, 04:52 PM UTC
We are adding support for a new form of Leave Type(LeaveType) in UK Payroll called Statutory Neonatal Care Pay (StatutoryNeonatalCarePay). This was released earlier this week but not within the public SDKs which may have caused some customers to encounter SDK errors. We have temporarily rolled back the release whilst we work to update the SDKs as a matter of urgency. Status Last Reviewed: 16:50 UTC
- monitoring Apr 07, 2025, 03:51 PM UTC
The SDKs have now been updated, we would advise any apps that use the UK Payroll API to update to the latest version as soon as possible. https://developer.xero.com/documentation/sdks-and-tools/libraries/overview/. Status Last Reviewed: 15:51 UTC
- resolved Apr 10, 2025, 06:31 AM UTC
Our team has resolved the issue where UK customers experienced errors attempting to add the Leave Type of Statutory Neonatal Care Pay. This was caused by a release which caused customers to experience SDK errors. We apologise for any inconvenience.
Minor February 18, 2025 Global: Xero Files - Issues accessing files 1h 21m Files API
Started Feb 18, 2025, 11:24 AM UTC· resolved Feb 18, 2025, 12:46 PM UTC
- investigating Feb 18, 2025, 11:24 AM UTC
We are aware that some customers trying to use Xero Files are experiencing errors or poor performance. This relates to Xero features that uses files including (but not limited to) expenses, Workpapers, emailing invoices and downloading bills. Our team is investigating this with urgency.
- monitoring Feb 18, 2025, 12:04 PM UTC
Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 12:04 UTC.
- resolved Feb 18, 2025, 12:46 PM UTC
This was caused by a product release, which has been rolled back to resolve customer impact. We apologise for any inconvenience caused.
Notice January 31, 2025 Quotes - customers may be experiencing issues updating quotes in Xero through the API 52m Accounting API
Started Jan 31, 2025, 12:40 AM UTC· resolved Jan 31, 2025, 01:33 AM UTC
- identified Jan 31, 2025, 12:40 AM UTC
We have identified what is preventing API customers trying to pull or push information into Quotes in Xero. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 12:38am UTC
- resolved Jan 31, 2025, 01:33 AM UTC
Our team has resolved the issue impacting customers trying to update quotes in Xero via the API. We apologise for any inconvenience this has caused.