Wyng incident

Delays in processing integration data flows

Resolved after 4 hours 1 minute, affecting Salesforce Marketing Cloud Integration and MailChimp Integration and 1 more, on October 16, 2025.

resolved Oct 16, 2025, 06:05 PM UTC

The incident has been resolved and all pending transactions have been processed.

Started
Oct 16, 2025, 02:04 PM UTC
Resolved
Oct 16, 2025, 06:05 PM UTC
Duration
4h 1m
Detected by Pingoru
Oct 16, 2025, 02:04 PM UTC

Affected components

Salesforce Marketing Cloud IntegrationMailChimp IntegrationOracle Responsys IntegrationWebhook Integration

Update timeline

  1. investigating Oct 16, 2025, 02:04 PM UTC

    We are seeing delays in processing integration data flows outbound from Wyng to external systems. Users may notice more integration transactions in a Pending state, and longer elapsed times between data collection by an experience and the delivery of that data to their external system or API. Data collection and storage are not impacted, and are operating normally. We are investigating.

  2. monitoring Oct 16, 2025, 04:02 PM UTC

    The delay is affecting a subset of integration transactions processed today after 10:00 AM EDT. We are continuing to monitor.

  3. monitoring Oct 16, 2025, 05:18 PM UTC

    Some integration transactions continue to be delayed as our systems catch up. We are continuing to monitor and will provide a further update once the issue is fully resolved.

  4. resolved Oct 16, 2025, 06:05 PM UTC

    The incident has been resolved and all pending transactions have been processed.

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