Wyng incident

Delays in processing integration data flows

Resolved after 19 hours 21 minutes, affecting Salesforce Marketing Cloud Integration and MailChimp Integration and 1 more, on November 20, 2025.

resolved Nov 20, 2025, 11:32 PM UTC

The backlogs in processing integration data flows have been cleared, and processing times have returned to normal. We are continuing to actively monitor.

Started
Nov 20, 2025, 04:11 AM UTC
Resolved
Nov 20, 2025, 11:32 PM UTC
Duration
19h 21m
Detected by Pingoru
Nov 20, 2025, 04:11 AM UTC

Affected components

Salesforce Marketing Cloud IntegrationMailChimp IntegrationOracle Responsys IntegrationWebhook Integration

Update timeline

  1. investigating Nov 20, 2025, 04:11 AM UTC

    We are seeing delays in processing integration data flows outbound from Wyng to external systems. Users may notice more integration transactions in a Pending state, and longer elapsed times between data collection by an experience and the delivery of that data to their external system or API. Data collection and storage are not impacted, and are operating normally. We are investigating.

  2. monitoring Nov 20, 2025, 03:07 PM UTC

    We have identified the cause of the delay in integration data flows is an unusually high spike in transaction volume, and will resolve on its own as the backlog of queued transactions clears. Data collection and storage are operating normally. We will update again once the issue is resolved.

  3. resolved Nov 20, 2025, 11:32 PM UTC

    The backlogs in processing integration data flows have been cleared, and processing times have returned to normal. We are continuing to actively monitor.

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