Resolved after 8 hours 23 minutes, affecting Experiences, on April 6, 2020.
We are still investigating the root cause of this issue. A work-around has been identified for users who are unable to manage or edit their campaigns. Please reach out to support team if you need assistance, until regular functions are restored.
Affected components
Update timeline
- investigating Apr 06, 2020, 07:00 PM UTC
Some logged in users may have issues accessing some features in the dashboard, including the Campaigns->Manage tab, and Metrics. We are investigating.
- investigating Apr 06, 2020, 10:48 PM UTC
We are continuing to investigate this issue.
- investigating Apr 07, 2020, 01:24 AM UTC
We are still investigating the root cause of this issue. A work-around has been identified for users who are unable to manage or edit their campaigns. Please reach out to support team if you need assistance, until regular functions are restored.
- resolved Apr 07, 2020, 03:23 AM UTC
The root cause was isolated, and this incident has been resolved. .
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