Resolved after 2 days 20 hours, affecting Instagram Content Stream, on April 21, 2023.
To restore collection of new content, affected clients should use the "Re-Authorize Access" option on their content streams. If re-authorize fails, a person with management access to the Instagram business account should use the "Select Instagram Account" option to provide updated credentials. Please reach out to support if you have trouble restoring collection.
Affected components
Update timeline
- investigating Apr 21, 2023, 11:35 PM UTC
We are currently investigating a problem specific to Instagram Content Streams
- investigating Apr 21, 2023, 11:35 PM UTC
We are continuing to investigate this issue.
- investigating Apr 22, 2023, 03:13 AM UTC
Instagram content ingestion has recovered for some clients. We are continuing to investigate the root cause.
- monitoring Apr 22, 2023, 02:02 PM UTC
The issue was caused by an issue with Facebook access tokens, where existing valid tokens lost one required permission. Affected clients should reauthorize their content streams to restore collection. Clients who were unable to reauthorize earlier during the interruption should try again. We are monitoring the issue, so reach out to support if you have trouble reauthorizing and restoring collection.
- monitoring Apr 22, 2023, 03:35 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 24, 2023, 04:04 PM UTC
To restore collection of new content, affected clients should use the "Re-Authorize Access" option on their content streams. If re-authorize fails, a person with management access to the Instagram business account should use the "Select Instagram Account" option to provide updated credentials. Please reach out to support if you have trouble restoring collection.
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