Wyng incident
Performance issues with Wyng platform and some experiences
Resolved after 2 hours 11 minutes, affecting Login and Experiences, on October 23, 2024.
The incident was resolved. We have reviewed the root cause and taking action to prevent recurrence.
Affected components
Update timeline
- investigating Oct 23, 2024, 06:12 PM UTC
We are currently investigating an issue causing degraded performance with the Wyng platform and some experiences. Some experiences may display slowly or not display. Platform users may encounter slow login behavior, or require multiple attempts to log in.
- identified Oct 23, 2024, 06:32 PM UTC
The issues have been isolated to specific platform services, and steps are being taken to address. Most experiences should now be loading.
- monitoring Oct 23, 2024, 06:37 PM UTC
After actions taken to restore affected services, all experiences are operating normally. We are continuing to monitor.
- monitoring Oct 23, 2024, 06:44 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 23, 2024, 07:47 PM UTC
The incident was resolved. We have reviewed the root cause and taking action to prevent recurrence.
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