Writer Outage History
Writer is up right nowPingoru has recorded 18 incidents for Writer: 13 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 229 (0%) |
Incidents, newest first
Critical May 4, 2026 US API Down 50m US-1-API
Started May 04, 2026, 04:00 PM UTC· resolved May 04, 2026, 04:50 PM UTC
- investigating May 04, 2026, 04:47 PM UTC
We are currently investigating reports of issues with our API service resulting in 503's/50x's. Our team has been notified and is actively working to identify the cause. We will provide updates as more information becomes available.
- resolved May 04, 2026, 04:50 PM UTC
The issue affecting our API services has been resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused.
Critical March 31, 2026 writeragent-down 44m
Started Mar 31, 2026, 08:48 PM UTC· resolved Mar 31, 2026, 09:33 PM UTC
- investigating Mar 31, 2026, 08:52 PM UTC
We are currently investigating reports of WRITER Agent stuck in "thinking". Our team has been notified and is actively working to identify the cause. We will provide updates as more information becomes available.
- identified Mar 31, 2026, 09:21 PM UTC
The issue affecting WRITER Agent has been identified. Our team is actively working on remediation.
- resolved Mar 31, 2026, 09:33 PM UTC
The issue affecting WRITER Agent has been resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused.
Critical March 18, 2026 Repeated Connector Configuration Prompts 2h 11m
Started Mar 18, 2026, 11:50 AM UTC· resolved Mar 18, 2026, 02:01 PM UTC
- identified Mar 18, 2026, 12:03 PM UTC
We are currently investigating reports of connector authentication experiencing issues. Users may encounter repeated prompts to configure connectors even after successful authentication. Our engineering team has identified the root cause. We are currently conducting final testing and expect to deploy the resolution as soon as possible.
- resolved Mar 18, 2026, 02:01 PM UTC
The issue affecting connector authentication has been resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused.
Critical March 10, 2026 Writer Agent SEV1 Outage (DB Lock Contention During Migration) 56m
Started Mar 10, 2026, 02:21 PM UTC· resolved Mar 10, 2026, 03:17 PM UTC
- investigating Mar 10, 2026, 02:43 PM UTC
We are currently investigating reports of issues with WRITER Agent. Our team has been notified and is actively working to identify the cause. We will provide updates as more information becomes available.
- investigating Mar 10, 2026, 02:44 PM UTC
We are aware of intermittent issues with Writer Agent and are currently investigating.
- investigating Mar 10, 2026, 02:51 PM UTC
We are currently investigating reports of issues with WRITER Agent. Our team has been notified and is actively working to identify the cause. We will provide updates as more information becomes available.
- resolved Mar 10, 2026, 03:17 PM UTC
The issue affecting WRITER Agent has been resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused.
Critical March 9, 2026 Writer Down 2h 3m
Started Mar 09, 2026, 05:32 PM UTC· resolved Mar 09, 2026, 07:35 PM UTC
- investigating Mar 09, 2026, 05:35 PM UTC
We are aware of intermittent issues with Writer and are currently investigating.
- monitoring Mar 09, 2026, 06:36 PM UTC
We are seeing recovery and are continuing to monitor.
- resolved Mar 09, 2026, 07:35 PM UTC
Service has recovered.
Major March 2, 2026 Palmyra Vision down through public api requests 23h 55m
Started Mar 02, 2026, 03:49 PM UTC· resolved Mar 03, 2026, 03:45 PM UTC
- investigating Mar 02, 2026, 04:32 PM UTC
We are currently investigating errors related to the Vision model. Our team has been notified and is actively working to identify the cause. We will provide updates as more information becomes available.
- identified Mar 02, 2026, 04:59 PM UTC
We have identified the cause of the errors affecting our Vision model. Our team is now working on a resolution, and we will provide another update shortly.
- monitoring Mar 03, 2026, 01:10 AM UTC
We have pending fixes to prevent an edge case where the Vision model would return an error code. We are monitoring for future occurrences and will have a fix deployed shortly.
- resolved Mar 03, 2026, 03:45 PM UTC
We have pending fixes to prevent an edge case where the Vision model would return an error code. We are monitoring for future occurrences and will have a fix deployed shortly.
Major February 27, 2026 TemplateHighP95Latency 57m
Started Feb 27, 2026, 09:13 PM UTC· resolved Feb 27, 2026, 10:11 PM UTC
- investigating Feb 27, 2026, 09:49 PM UTC
We are currently investigating reports of API endpoints experiencing latency issues. Our team has been notified and is actively working to identify the cause. We will provide updates as more information becomes available.
- resolved Feb 27, 2026, 10:11 PM UTC
The issue affecting API endpoints has been resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused.
Major February 27, 2026 Baseten embedding models down 20m
Started Feb 27, 2026, 05:40 PM UTC· resolved Feb 27, 2026, 06:00 PM UTC
- resolved Feb 27, 2026, 06:16 PM UTC
We have confirmation that service has been restored and have verified on our side. From ~9:40–10:00 AM PT we may have seen partial failures on document retrieval, RAG indexing, and MCP.
- resolved Feb 27, 2026, 06:31 PM UTC
We have confirmation that service has been restored and have verified on our side. From ~9:40–10:00 AM PT we may have seen partial failures on document retrieval, RAG indexing, and MCP.
Critical February 13, 2026 Planned maintenance – service disruption 70d 7h Writer Status service
Started Feb 13, 2026, 10:30 PM UTC· resolved Apr 25, 2026, 05:40 AM UTC
- resolved Feb 13, 2026, 11:28 PM UTC
Writer experienced a service disruption on from 2:30 PM–2:40 PM PT (22:30–22:40 UTC), during which users received 403 errors. This was caused by planned maintenance that temporarily affected inbound traffic. Service has been restored.
Critical February 11, 2026 Writer experiencing service delays 72d 8h Writer Status service
Started Feb 11, 2026, 09:13 PM UTC· resolved Apr 25, 2026, 05:40 AM UTC
- resolved Feb 11, 2026, 09:13 PM UTC
Writer experienced a temporary disruption in service between 12:07pm PT (20:07 UTC) and 12:24pm PT (20:24 UTC), where some users experienced inability to load the AI Studio and Writer Agent functionality. The service was restored and is fully functional.
Critical December 11, 2025 Writer Agent availability impact 134d 13h Writer Status service
Started Dec 11, 2025, 04:13 PM UTC· resolved Apr 25, 2026, 05:40 AM UTC
- investigating Dec 11, 2025, 03:34 PM UTC
We are aware of an issue in accessing Writer Agent functionality. The team is investigating on priority now.
- monitoring Dec 11, 2025, 03:49 PM UTC
A fix has been rolled out and service has been restored. We are continuing to monitor to insure full remediation.
- resolved Dec 11, 2025, 04:13 PM UTC
We have confirmed the incident is now resolved and service has been restored.
Minor December 8, 2025 Response errors in AI Studio and Agent Builder 137d 6h Writer Status service
Started Dec 08, 2025, 11:06 PM UTC· resolved Apr 25, 2026, 05:40 AM UTC
No vendor updates were posted for this incident.
Critical December 8, 2025 Response errors in AI Studio and Agent Builder 1h 42m
Started Dec 08, 2025, 09:24 PM UTC· resolved Dec 08, 2025, 11:06 PM UTC
- investigating Dec 08, 2025, 09:24 PM UTC
We are currently investigating an issue where errors are receiving error messages when requesting content in AI Studio.
- investigating Dec 08, 2025, 09:59 PM UTC
We have identified an issue and are currently testing a fix to remediate the AI Studio No Code and Agent Builder errors.
- monitoring Dec 08, 2025, 10:27 PM UTC
A fix has been implemented and we are monitoring to insure successful resolution.
- resolved Dec 08, 2025, 11:06 PM UTC
We have confirmed that functionality has been restored.
Minor October 21, 2025 Writer API and Agent Builder experiencing increased error rates 186d 4h Writer Status service
Started Oct 21, 2025, 01:05 AM UTC· resolved Apr 25, 2026, 05:40 AM UTC
No vendor updates were posted for this incident.
Major October 21, 2025 AWS Outage 186d 5h Writer Status service
Started Oct 21, 2025, 12:26 AM UTC· resolved Apr 25, 2026, 05:40 AM UTC
No vendor updates were posted for this incident.
Major October 20, 2025 Writer API and Agent Builder experiencing increased error rates 3h 13m
Started Oct 20, 2025, 09:52 PM UTC· resolved Oct 21, 2025, 01:05 AM UTC
- investigating Oct 20, 2025, 09:52 PM UTC
We are investigating an issue with our API experiencing increased 502 errors. This is currently affecting our public APIs as well as the Agent Builder. We believe it is related to the ongoing AWS outage.
- investigating Oct 20, 2025, 11:30 PM UTC
We are currently experiencing issues due to an ongoing outage with our API service provider. The incident has impacted some of the underlying services we rely on for our public API and Agent Builder functionality. We are engaged with the provider and are actively monitoring remediation progress.
- investigating Oct 20, 2025, 11:37 PM UTC
We are continuing to monitor this issue and associated remediation.
- monitoring Oct 21, 2025, 12:24 AM UTC
We are seeing remediation begin and the error rate is declining. API and Agent Builder functionality is being restored. We will continue to monitor progress.
- resolved Oct 21, 2025, 01:05 AM UTC
Service has been restored. We have seen error rate decline and functionality has returned to normal on public APIs and Agent Builder functionality.
Minor October 20, 2025 AWS Outage 14h
Started Oct 20, 2025, 10:25 AM UTC· resolved Oct 21, 2025, 12:26 AM UTC
- investigating Oct 20, 2025, 10:25 AM UTC
Please note that we are aware of the AWS outage affecting multiple services. We have not seen an impact to customer systems at this time but are continuing to monitor.
- identified Oct 20, 2025, 09:54 PM UTC
We have seen a recent update to our API processing sub-service that is currently causing an elevated rate of errors on the API. This is affecting our public-facing APIs and Agent Builder product.
- identified Oct 20, 2025, 11:37 PM UTC
We are continuing to monitor the issue related to our public API and Agent Builder functionality.
- resolved Oct 21, 2025, 12:26 AM UTC
AWS has updated the incident with details indicating that the issue has resolved. We do not see further impact resulting from the outage at this time. We will continue to monitor the situation and follow with AWS.
Minor June 12, 2025 Writer partially impacted due to global internet issues 316d 8h Writer Status service
Started Jun 12, 2025, 09:27 PM UTC· resolved Apr 25, 2026, 05:40 AM UTC
No vendor updates were posted for this incident.