Writer incident
Writer API and Agent Builder experiencing increased error rates
Writer experienced a minor incident on October 21, 2025 affecting Writer Status service, lasting 186d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 21, 2025, 01:05 AM UTC
Oct 21 , 01:05 UTC Resolved - Service has been restored. We have seen error rate decline and functionality has returned to normal on public APIs and Agent Builder functionality. Oct 21 , 00:24 UTC Monitoring - We are seeing remediation begin and the error rate is declining. API and Agent Builder functionality is being restored. We will continue to monitor progress. Oct 20 , 23:37 UTC Update - We are continuing to monitor this issue and associated remediation. Oct 20 , 22:30 UTC Update - We are currently experiencing issues due to an ongoing outage with our API service provider. The incident has impacted some of the underlying services we rely on for our public API and Agent Builder functionality. We are engaged with the provider and are actively monitoring remediation progress. Oct 20 , 21:52 UTC Investigating - We are investigating an issue with our API experiencing increased 502 errors. This is currently affecting our public APIs as well as the Agent Builder. We believe it is related to the ongoing AWS outage.