Worldline experienced a minor incident on September 26, 2025 affecting WorldPay, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 26, 2025, 08:30 AM UTC
We would like to inform you about an ongoing issue with Worldpay transaction processing as from 09.43 CEST Today, (26/09/2025). We are investigating the situation with the highest priority. An update will be provided shortly. We also confirm the issue has an external responsibility (independent of Worldline).
- resolved Sep 26, 2025, 09:14 AM UTC
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via WorldPay Today, (26/09/2025) between 09:43 and 10:43 CEST. We confirm that as of 10:43 CEST Today, (26/09/2025) , normal service has been resumed and your customers will now be able to make payments normally. We also confirm the issue has an external responsibility (independent of Worldline).