Worldline experienced a minor incident on October 20, 2025 affecting Redsys, lasting 2h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 09:33 AM UTC
We would like to inform you about an ongoing issue with Redsys transaction processing as from 11:00 CEST Today, (20/10/2025). We are investigating the situation with the highest priority. An update will be provided shortly. We also confirm that the responsibility of the issue is external (independent of Worldline).
- resolved Oct 20, 2025, 12:06 PM UTC
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Redsys on 20/10/2025 between 11:00 CET and 12:40 CET. We confirm that as of 12:40 CET on 20/10/2025, normal service has been resumed and your customers will now be able to make payments normally. We also confirm that the issue has an external responsibility (independent of Worldline).