WorkRamp had 11 outages in the last 2 years totaling 18h 46m of downtime — averaging 0.5 incidents per month.
There were 11 WorkRamp outages since August 16, 2024 totaling 18h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.
Our backend team is aware of the issue and are investigating further
A fix has been implemented and we are monitoring the results
We are continuing to monitor for any further issues.
The incident has been fully resolved
We are currently experiencing an outage with the platform and our backend team is investigating the issue.
We have identified the cause of the issue. You may see some errors persist or degraded site performance while we are working towards a solution.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating reports of delays with SCORM module statuses syncing to WorkRamp after learner completion.
This issue is now resolved and SCORM module statuses are syncing as expected.
This issue is now resolved and SCORM module statuses are syncing as expected.
Analytics Studio is down due to an outage with Omni Analytics. Omni has identified the source of the issue and is working on a fix. More information can be found on their status page at https://status.omniapp.co/
We are continuing to investigate this issue.
Omni Analytics has implemented a fix and is monitoring the progress.
This incident has been resolved.
We are currently investigating reports of platform slowness and errors within the Employee and Customer Learning Cloud.
This incident has now been resolved.
We are currently investigating an issue with errors when loading reports from the Report Builder. This is limited to customers in the EU.
This incident has been resolved.
We are currently investigating an issue with the content search in the Admin Console returning no results.
The issue has been identified and a fix is being applied.
The issue has been resolved and the Admin Console content search is now working as expected.
Our marketing host Kinsta is currently experiencing site issues which leads to an error page on workramp.com. All WorkRamp services are currently functional and you can find the login page at app.workramp.com/login or through your company domain.
This incident has been resolved.
Admins receiving a "Sorry, an error occurred" message when working in the Admin console.
We are experiencing degraded performances in the employee learning cloud which is leading an error when publishing Guides.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're currently experiencing a service outage on our Employee and Customer Learning Cloud. Our team is actively working on investigating the issue.
The site is up and running and we are monitoring the results.
This incident has been resolved.