WorkRamp experienced a major incident on October 15, 2025 affecting Employee Learning Cloud and Customer Learning Cloud and 1 more component, lasting 3h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Employee Learning CloudCustomer Learning CloudEU Application
Update timeline
- investigating Oct 15, 2025, 06:57 PM UTC
We are currently experiencing an outage with the platform and our backend team is investigating the issue.
- identified Oct 15, 2025, 07:05 PM UTC
We have identified the cause of the issue. You may see some errors persist or degraded site performance while we are working towards a solution.
- monitoring Oct 15, 2025, 07:11 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 15, 2025, 10:21 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 15, 2025, 10:21 PM UTC
This incident has been resolved.