Resolved after 1 hour 3 minutes, affecting Web App, on December 17, 2025.
Access to our help center and support materials has been restored. This incident is resolved.
Affected components
Web App
Update timeline
- identified Dec 17, 2025, 04:54 PM UTC
We are aware of users' inability to access our help center and support materials. We are actively working with our vendor to restore access as quickly as possible.
- resolved Dec 17, 2025, 05:57 PM UTC
Access to our help center and support materials has been restored. This incident is resolved.
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Amazon Web Services