WorkBoard incident

Key Result Service Interruption

Resolved after 7 hours 1 minute, affecting Web App, on May 12, 2025.

monitoring May 12, 2025, 08:42 PM UTC

A fix has been implemented and we are monitoring the results.

Started
May 12, 2025, 01:42 PM UTC
Resolved
May 12, 2025, 08:44 PM UTC
Duration
7h 1m
Detected by Pingoru
May 12, 2025, 01:42 PM UTC

Affected components

Web App

Update timeline

  1. investigating May 12, 2025, 01:42 PM UTC

    We are investigating reports of Key Results not being able to be updated. All hands are on deck. We will continue to update as we make progress.

  2. identified May 12, 2025, 03:07 PM UTC

    We have identified the issue and are working on solutions to resolve. We continue to have all hands on deck to resolve the issue.

  3. identified May 12, 2025, 04:09 PM UTC

    We are actively working to resolve the issue and are currently testing an identified solution to ensure resolution of the issue.

  4. identified May 12, 2025, 05:04 PM UTC

    We are still working on applying a fix for this issue with all hands on deck. We will continue to provide updates.

  5. identified May 12, 2025, 06:03 PM UTC

    We are continuing to work to resolve the issue that is affecting Key Results.

  6. identified May 12, 2025, 07:04 PM UTC

    We are continuing to work on resolving the issue affecting Key Results. We appreciate your patience and will provide further updates.

  7. identified May 12, 2025, 07:59 PM UTC

    We are making progress and getting closer to a full resolution. Thank you for your patience and we will share another update soon.

  8. identified May 12, 2025, 08:41 PM UTC

    A fix has been deployed that has resolved the issue with Key Results. We will continue to monitor.

  9. monitoring May 12, 2025, 08:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  10. resolved May 12, 2025, 08:44 PM UTC

    This incident has been resolved.

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