Workato experienced a minor incident on January 14, 2026 affecting Agentic Runtime, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Agentic Runtime
Update timeline
- investigating Jan 14, 2026, 06:39 PM UTC
We are investigating an issue impacting Workato Genies. We will share additional information as soon as it is available.
- monitoring Jan 14, 2026, 07:35 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved Jan 14, 2026, 07:59 PM UTC
After further monitoring, this issue is now considered resolved. Customers should now receive responses from Workato Genies when starting or resuming a conversation. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.