Woodpecker incident
Issues with sending campaigns and connecting mailboxes
Resolved after 21 hours 50 minutes, affecting Woodpecker Web App, on June 12, 2024.
The recent issue has been fully resolved. All services are now functioning as intended. Thank you for your patience and understanding.
Affected components
Update timeline
- investigating Jun 12, 2024, 10:11 AM UTC
We are currently experiencing issues with sending emails and connecting new mailboxes, primarily affecting customers in the North America region. Some running campaigns are not sending emails as expected. Our team is investigating the cause and working to resolve the problem as quickly as possible. We apologize for any inconvenience and appreciate your understanding.
- monitoring Jun 12, 2024, 10:41 AM UTC
We have implemented a solution for the issues affecting email sending and mailbox connections. Initial results indicate that the problem has been resolved. We are closely monitoring the situation to ensure stability.
- resolved Jun 13, 2024, 08:01 AM UTC
The recent issue has been fully resolved. All services are now functioning as intended. Thank you for your patience and understanding.
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