Wistia experienced a minor incident on October 20, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 20, 2025, 08:24 AM UTC
Type: Incident Duration: 1 hour and 18 minutes Affected Components: Group Record, Encoding, Edit, Live, Uploads, Record Oct 20, 08:24:52 GMT+0 - Investigating - We are currently investigating this incident. Oct 20, 09:03:05 GMT+0 - Identified - We are continuing to work on a fix for this incident. We have identified an upstream provider has issues impacting our services. Uploads of new videos are currently stuck, however playback of existing videos is operating normally. Webinars and Group Recordings are working to stream events, but getting stuck at the end of the event trying to process the VOD. Oct 20, 09:27:28 GMT+0 - Monitoring - We're seeing some restoration of service with our upstream provider, there's some delay with processing still but getting back to normal operation. Oct 20, 09:42:26 GMT+0 - Resolved - We have verified that all upload functionality has been restored completely. Please try again for any uploads that didn't work!