Wistia experienced a minor incident on October 20, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 20, 2025, 02:38 PM UTC
Type: Incident Duration: 6 hours and 19 minutes Affected Components: Group Record, Encoding, Edit, Live, Record Oct 20, 14:38:21 GMT+0 - Investigating - We are currently investigating this incident. Oct 20, 14:43:34 GMT+0 - Identified - We are continuing to work on a fix for this incident. We have also noticed some issues with videos encoding as well and are working to address that. Oct 20, 14:54:37 GMT+0 - Identified - We are still digging into this incident as it is related to issues with our upstream provider. We are seeing video processing issues across several our of creation tools at this time. Oct 20, 16:55:05 GMT+0 - Investigating - The ongoing AWS outage continues to degrade some of our workflows. Video encoding is delayed. Video Edits, Recordings and Live Stream Events are degraded as a result. We're looking into workarounds. Oct 20, 18:36:04 GMT+0 - Monitoring - We're starting to see signs of recovery with our upstream provider. We're looking into our video creation tools and their processing time still. Thanks for your patience! Oct 20, 20:37:15 GMT+0 - Monitoring - We're seeing further recovery of our video processing across our product, but still seeing some upstream provider issues. At this time we're seeing full restoration for our Webinars (Live) offering. Oct 20, 20:53:25 GMT+0 - Monitoring - We're seeing recovery for our Record and Group Record products now as well. Oct 20, 20:57:26 GMT+0 - Resolved - We're seeing full recovery for all of our video creation tools, encoding process, and uploads across our product. Thanks for all of your patience!