Wistia had 33 outages in the last 2 years totaling 40h 52m of downtime — averaging 1.4 incidents per month.
There were 33 Wistia outages since October 17, 2025 totaling 40h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this incident.
We've identified the source of the slowdown and have restored normal performance.
This incident has been resolved.
We are currently investigating this incident.
We continue to investigate this incident.
We’re still investigating this incident and making progress.
We implemented a fix and are currently monitoring the result.
This incident has been resolved.
We are currently investigating this incident.
We are seeing some delays with our search provider for entries updated in folders. We are continuing to work on a fix for this incident.
This incident has been resolved. We scaled our workers and search is now up to date.
We are currently investigating this incident, thanks for your patience!
We implemented a fix and are currently monitoring the result.
This incident has been resolved.
We have identified the issue and will be deploying a fix shortly.
We implemented a fix and are currently monitoring the result.
This incident has been resolved.
We are working on a fix for this incident.
We implemented a fix and are currently monitoring the result.
This incident has been resolved.
Type: Incident Duration: 16 minutes Affected Components: Live Aug 5, 08:02:16 GMT+0 - Identified - We are aware of issues with livestream chat functionality and are working on a fix. Aug 5, 08:13:30 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 5, 08:18:33 GMT+0 - Resolved - This incident has been resolved.
We've identified and implemented a fix for an issue that is causing encoding delays. We expect delays to continue as we work through a backlog of jobs.
After implementing a fix the encoding system has caught up, we are continuing to monitor.
This incident has been resolved. A fix was implemented, the backlog has been processed and encoding time has returned to normal.
Type: Incident Duration: 19 hours and 30 minutes Affected Components: Encoding Jul 27, 19:30:00 GMT+0 - Investigating - We're seeing a slowdown in encoding being marked as ready and webhooks for media.ready not firing. Jul 28, 15:00:00 GMT+0 - Resolved - We identified and resolved a config issue that prevented updates from being pushed from our encoding system to our main app. The system has both a push and pull mechanism for getting encoding updates, but with only the pull updates encoding appeared slower and the media.ready webhooks were not firing. After resolving the config issue, we ensured that all uploads during the affected period were synced properly to reflect the correct encoding status. We've taken additional steps to prevent this issue from reoccurring and improved monitoring around those status updates to prevent similar incidents in the future.
Webinar attendees may experience issues viewing the stream. Our third party provider has identified and is working on a fix. For attendees unable to view the stream, try using Chrome desktop to view the webinar in realtime, which is unaffected.
Our third party provider has implemented a fix and we are monitoring the results.
We are seeing issues with email notification delivery for the Wistia app and are working on a fix.
We are currently investigating this incident and will post updates as soon as we know more.
We have implemented a fix and this incident has been resolved.
We are currently investigating this incident.
Mitigations have been applied to re-route traffic away from the affected region and we are observing recovery. We are continuing to monitor progress towards full recovery.
Connection errors and latency have been resolved and we observe recovery across live webinars. We are continuing to monitor.
We are investigating issues with reaching some of our documentation pages
Docs have been brought back online, we are monitoring for any further issues
This incident has been resolved.
Type: Incident Duration: 10 days, 2 hours and 40 minutes Affected Components: Stats May 16, 17:30:00 GMT+0 - Investigating - For a small subset of customers, we expect a delay in their on-demand media metrics. May 25, 18:03:55 GMT+0 - Identified - We are continuing to work on a fix for this incident. May 26, 20:09:52 GMT+0 - Resolved - This incident has been resolved. All delayed data has been processed.
Type: Incident Duration: 22 minutes Affected Components: App Apr 15, 17:12:12 GMT+0 - Investigating - We're investigating an issue where users may receive an error when trying to update media customizations. Apr 15, 17:34:28 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 30 minutes Affected Components: Encoding Apr 8, 14:44:03 GMT+0 - Investigating - We are currently investigating this incident - thanks for your patience. Apr 8, 14:51:01 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 8, 15:13:57 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Affected Components: App Apr 6, 21:50:00 GMT+0 - Resolved - Some pages in the Wistia dashboard were temporarily unavailable. Apr 6, 22:26:00 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 6 days, 22 hours and 59 minutes Affected Components: Uploads Feb 3, 15:26:38 GMT+0 - Identified - Our service provider that enables YouTube Imports is currently having an outage related to changes made by YouTube. Any url import from YouTube will fail due to this outage. Their expected timeline to fix is a few days. In the meantime, to import YouTube videos we recommend exporting them directly from YouTube or Google Takeout and then uploading those exports. Feb 10, 14:25:45 GMT+0 - Resolved - YouTube Imports are working properly again.
Type: Incident Duration: 1 hour and 55 minutes Affected Components: Edit, Live, Record Jan 28, 20:07:00 GMT+0 - Identified - We are aware of an incident affecting a third-party vendor that's affecting our Live, Record, and Edit products. Creating Live events may take longer than expected. Some Record and Edit actions are delayed and may fail. We are working to resolve this issue and will try to fix failed jobs when we can. Thanks for your patience. Jan 28, 20:40:55 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jan 28, 21:34:26 GMT+0 - Monitoring - We are seeing signs of recovery across the affected products and are continuing to monitor. Thanks for your patience. Jan 28, 21:49:26 GMT+0 - Monitoring - All services have recovered, and we have processed the backlog of Edit and Record jobs. We are continuing to monitor. Jan 28, 22:02:13 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 36 minutes Affected Components: App Jan 27, 15:08:52 GMT+0 - Investigating - We're currently seeing issues when signing in to Wistia via Google. We're investigating this, but if you try to sign in again, that seems to work! We'll keep this updated as we learn more. Jan 27, 15:34:39 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 27, 15:45:19 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 26 minutes Affected Components: Group Record, Encoding, Uploads Jan 14, 19:01:41 GMT+0 - Investigating - We are currently investigating delays with video encoding affecting in-app uploads and media processing. Jan 14, 19:10:47 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 14, 19:27:57 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 1 hour and 9 minutes Affected Components: App Jan 9, 20:57:01 GMT+0 - Monitoring - Our support provider is recovering and we are continue to monitor the situation. Jan 9, 21:19:59 GMT+0 - Resolved - This incident has been resolved. Jan 9, 20:11:18 GMT+0 - Investigating - Our support system is currently experiencing downtime. We'll update this as we get more information!
Type: Incident Duration: 1 hour and 58 minutes Affected Components: Live Jan 6, 15:20:00 GMT+0 - Investigating - We’re investigating an issue related to new Live Events. Jan 6, 17:17:54 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 2 hours and 5 minutes Affected Components: Record Dec 10, 19:03:18 GMT+0 - Investigating - We are currently investigating this incident. Dec 10, 21:08:36 GMT+0 - Resolved - This incident has been resolved.