WiscNet incident
2285313 - Wiscnet - Multiple Circuits - Down
WiscNet experienced a critical incident on September 1, 2026 affecting Holmen School District and Medford Area Public School District and 1 more component, lasting 3h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2026, 04:17 PM UTC
The Wiscnet team has observed alarms indicating a loss of service for the following sites: St Croix Falls School District Mid-State Technical College Tomahawk School District River Valley School District Holmen School District Medford Area Public School District Shell Lake School District Thorp School District Owen-Withee School District Neilsville School District Waupaca County Northland College Osceola School District Stanley-Boyd Area School District School District of Ladysmith Rhinelander School District Please verify power to your site and the network equipment. We have engaged the last mile provider and are in the process of opening tickets with them. If you have any questions, please reach out the to Wiscnet NOC.
- investigating Sep 01, 2026, 05:41 PM UTC
At this time, we have opened a ticket with the LMP and they are actively investigating the issue. There is no ETR at this time. If you have any questions, please reach out to the Wiscnet NOC.
- resolved Sep 01, 2026, 08:16 PM UTC
Hello, this outage was resolved around 1 PM today. If you are still experiencing issues, please contact the Wiscnet NOC.
- postmortem Sep 01, 2026, 08:51 PM UTC
Date & Time of Incident: 10:44AM 9/1/2026 Duration: 122 Technician\(s\): Fue Khang Review Date: 9/1/2026 Brief Summary: Alarms came in at 10:44 AM . Ticket was open with LMP. LMP reset their device that terminates to all sites. Sites came back up at 12:46 PM. Root Cause: Provider device.