WiscNet experienced a critical incident on August 25, 2026 affecting Shawano School District, lasting 14d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 25, 2026, 05:52 PM UTC
Hello, The WiscNet NOC has lost access to our device for the Shawano School District at 12:22PM CDT 8/25/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 2481. If you have any additional questions, please contact WiscNet NOC at [email protected] or by phone at 608-442-6761. Thank you, WiscNet
- investigating Aug 27, 2026, 04:40 PM UTC
Hello, GLS is waiting on Layer 1 verification. Please reach out to GLS for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 2481. Kind regards, Wiscnet
- investigating Aug 27, 2026, 07:12 PM UTC
Hello, The transport to the Wiscnet device has restored, but we are still seeing minimal traffic on the handoff port. We see the handoff port up, but keep alive traffic from the school. We recommend checking the cable and rebooting the onsite devices. Kind regards,
- resolved Sep 09, 2026, 04:33 PM UTC
This incident has been resolved.
- postmortem Sep 09, 2026, 04:34 PM UTC
Date & Time of Incident: 8/25/2026 at 12:22PM CDT Duration: 45.02 hours Technician\(s\): Devin/Brett Review Date: 9/9/26 Brief Summary: Device came into alarm, logs point to a network issue Root Cause: Network Event