WiscNet incident
[2281645] Woodruff J1 School District - 400674 - Down
WiscNet experienced a critical incident on August 25, 2026 affecting Woodruff J1 School District, lasting 3h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 25, 2026, 03:30 PM UTC
We have been advised by GLS/TEACH of a loss of connection to your device on site at Arbor Vitae Woodruff School - **400674.** Please verify power and equipment on site. GLS/TEACH is currently investigating this issue. Your current GLS/TEACH ticket number is **12371867.** If you need further assistance, please reach out to GLS/TEACH tech support, If you have any questions, please reach out to WiscNet NOC.
- identified Aug 25, 2026, 06:18 PM UTC
We have been advised by GLS/TEACH of a loss of connection to your device on site at Arbor Vitae Woodruff School - **400674.** Please verify power and equipment on site. GLS/TEACH is currently investigating this issue. Your current GLS/TEACH ticket number is **12372157.** If you need further assistance, please reach out to GLS/TEACH tech support, If you have any questions, please reach out to WiscNet NOC.
- resolved Aug 25, 2026, 06:59 PM UTC
This incident has been resolved.
- postmortem Aug 25, 2026, 06:59 PM UTC
Date & Time of Incident: 9:49 AM CST 8/25/2026 Duration: 10 Technician\(s\): Fue Khang Review Date: 8/26/2026 Brief Summary: GLS notified of loss of ping at 9:49 AM CST. this initially cleared at 9:54 AM CST. GLS then notified of loss of ping at 12:49 PM CST and cleared again at 12:54 PM CST. Root Cause: GLS did not provide a reason for outage.