WiscNet incident

[2279631] Shawano School District - 400620 - Down

Critical Resolved View vendor source →

WiscNet experienced a critical incident on August 20, 2026 affecting Shawano School District, lasting 23h 33m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2026, 01:53 PM UTC
Resolved
Aug 21, 2026, 01:26 PM UTC
Duration
23h 33m
Detected by Pingoru
Aug 20, 2026, 01:53 PM UTC

Affected components

Shawano School District

Update timeline

  1. identified Aug 20, 2026, 01:53 PM UTC

    The WiscNet NOC has observed a loss of connection at the handoff port for Shawano School District at 8:40 AM CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 2481. If you have any additional questions, please contact WiscNet NOC.

  2. resolved Aug 21, 2026, 01:26 PM UTC

    This incident has been resolved.

  3. postmortem Aug 21, 2026, 01:27 PM UTC

    Date & Time of Incident: 8:40 AM 8/20 Duration: 361 Technician\(s\): Fue Khang Review Date: 8/21 Brief Summary: Alarms came for handoff port in at 8:40 AM 8/20 and cleared at 2:41 PM 8/20. Root Cause: Customer device