WiscNet incident

#2279404 - WiscNet - Prentice School District - "Glitchy" service/DNS issues

Minor Resolved View vendor source →

WiscNet experienced a minor incident on August 19, 2026 affecting Prentice School District, lasting 17h 35m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2026, 10:43 PM UTC
Resolved
Aug 20, 2026, 04:18 PM UTC
Duration
17h 35m
Detected by Pingoru
Aug 19, 2026, 10:43 PM UTC

Affected components

Prentice School District

Update timeline

  1. investigating Aug 19, 2026, 10:43 PM UTC

    Hello, Per our conversation, there was some DNS/Glitchy service starting around 2:30PM today. I didn't see anything glaring on our router onsite, however I did create ticket 2279404 for tracking. I also suggested reaching out to GLS at 866-558-1920, they might also ask for an identifier, I have a 1386 for a GLS/Teach ID. Thank you,

  2. resolved Aug 20, 2026, 04:18 PM UTC

    This incident has been resolved.

  3. postmortem Aug 20, 2026, 04:19 PM UTC

    Date & Time of Incident: reported at 2:30PM on 8/19 Duration: unknown Technician\(s\): Dylan Review Date: 8/20 Brief Summary: reported "Glitchy" service, where on a Chrome tab the site wouldn't load, then shortly after it would load normally. Root Cause: No issue has been identified on the network infrastructure managed by NOC