WiscNet incident
[2276161] Prairie Lakes Library System Site Down
WiscNet experienced a critical incident on August 13, 2026 affecting Prairie Lakes Library System, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2026, 11:46 AM UTC
Hello, The WiscNet NOC has lost access to our device for WaterfordLib at 8/13/2026 at 6:20 am. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 2415. If you have any additional questions, please contact WiscNet NOC.
- resolved Aug 13, 2026, 12:40 PM UTC
This incident has been resolved.
- postmortem Aug 13, 2026, 02:16 PM UTC
Date & Time of Incident: 8/13 6:15 AM Central Duration: 71 Minutes Technician\(s\): Marcus Review Date: 8/13 Root Cause: network event Brief Summary: We lost access to our device onsite at the Prairie Lakes Library System between 6:15 AM Central to 7:26 Central. Our device logs indicate a brief network event occurred impacting the site.