WiscNet experienced a critical incident on August 12, 2026 affecting Viterbo University, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 12, 2026, 02:08 PM UTC
Hello, The WiscNet NOC is seeing the Wisc 2307 circuit for Viterbo University as down after a maintenance performed by our provider. We were informed that Viterbo experienced a power event last night and advised Viterbo to reboot our provider's equipment and check cabling. Thank you,
- resolved Aug 12, 2026, 02:39 PM UTC
Hello, The WiscNet Noc is observing alarms clear and services restored at this time.
- postmortem Aug 12, 2026, 02:43 PM UTC
Date & Time of Incident: 8/12 2:32 AM Central Duration: 396 Minutes Technician\(s\): Marcus Review Date: 8/12 Root Cause: power issue Brief Summary: We observed Viterbo’s Charter connection go down between 2:31 AM Central to 9:08 AM Central today, due to a known power event onsite. After charter’s equipment was power cycled and cable checks, the connection came back up.