WiscNet experienced a critical incident on June 29, 2026 affecting White Lake School District, lasting 16h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 29, 2026, 09:47 PM UTC
The WiscNet NOC has lost access to our device for White Lake School District at 4:39 PM CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1836. If you have any additional questions, please contact WiscNet NOC.
- resolved Jun 30, 2026, 02:03 PM UTC
This outage is known and was expected.
- postmortem Jun 30, 2026, 02:05 PM UTC
**POST-MORTEM TEMPLATE** Date & Time of Incident: 6/29 4:39 PM CST Duration: 1 Technician\(s\): Fue Khang Review Date: 6/30 Brief Summary: Alarms came in for handoff port at 4:39 PM CST. Called White Lake SD and found they have disconnected and are moving over to trinity. Root Cause: Customer disconnected.