WiscNet incident

[2253396] Fall River School District - 400785 - Down

Critical Resolved View vendor source →

WiscNet experienced a critical incident on June 26, 2026 affecting Fall River School District, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2026, 06:49 PM UTC
Resolved
Jun 26, 2026, 07:02 PM UTC
Duration
13m
Detected by Pingoru
Jun 26, 2026, 06:49 PM UTC

Affected components

Fall River School District

Update timeline

  1. identified Jun 26, 2026, 06:49 PM UTC

    Hello, The WiscNet NOC has lost access to our device for **Fall River School District** at 1:33 **PM on 6/26/2026**. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0467.

  2. resolved Jun 26, 2026, 07:02 PM UTC

    Hello, We're seeing that the site outage has restored and traffic is once again passing. Cause of outage was due to a firewall upgrade. If you are still experiencing issues with your service, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 467. Thank you, WiscNet NOC

  3. postmortem Jun 26, 2026, 07:03 PM UTC

    **POST-MORTEM TEMPLATE** Date & Time of Incident: 6/26 1:33 PM CST to 1:55 PM CST Duration: 20 minutes Technician\(s\): Fue Khang Review Date: 6/26/2026 Brief Summary: Circuit came into alarm at the given date and time. Notified that it was due to a firewall update. Root Cause: Firewall update.