WiscNet incident

2224851 | Multiple sites down

Critical Resolved View vendor source →
Started
Apr 14, 2026, 09:55 AM UTC
Resolved
Apr 14, 2026, 05:34 PM UTC
Duration
7h 38m
Detected by Pingoru
Apr 14, 2026, 09:55 AM UTC

Affected components

Shawano School DistrictWhite Lake School DistrictTigerton School District

Update timeline

  1. investigating Apr 14, 2026, 09:55 AM UTC

    Hello, Starting around 4:09 am we observed a loss of connection to our hand off device. At this time we are requesting onsite power and equipment verification. Please reach out with any questions. Thank you,

  2. investigating Apr 14, 2026, 10:04 AM UTC

    Hello, The WiscNet NOC has contacted GLS on your behalf and opened tickets: Tigerton School District ticket #12069109 White lake School District ticket #12069110 Shawano Schoold District #12069107 For additional information, please reach out to the GLS NOC at 1.866.558.1920.

  3. resolved Apr 14, 2026, 05:34 PM UTC

    Hello, We are seeing sites have restored as of 11:50 AM Let us know if any further issues remain.

  4. postmortem Apr 14, 2026, 05:34 PM UTC

    Date & Time of Incident: 4/14 from 4:09 AM to 11:50 AM Duration: 7 hours 41 minutes Technician\(s\): Barry Review Date: 4/14 Brief Summary: On 4/14 from 4:09 AM to 11:50 AM, a mass outage on the GLS network has caused multiple sites to go down. Root Cause: GLS network outage

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