WiscNet experienced a critical incident on May 14, 2026 affecting Kiel Area School District, lasting 5d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 14, 2026, 12:05 PM UTC
A ticket is open with GLS. Ticket number 12130433
- investigating May 14, 2026, 01:17 PM UTC
The WiscNet NOC has lost access to our device for Kiels School District at 4:47 am on 5/14/26. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 12130433. If you have any additional questions, please contact WiscNet NOC.
- investigating May 14, 2026, 02:09 PM UTC
Hello, To correct the previous update, the TEACH ID for this circuit is 772. The TEACH ticket is 12130433.
- investigating May 14, 2026, 08:33 PM UTC
Hello, Our Last Mile Provider states that they are continuing to investigate, but do not have an ETR for restoral at this time.
- investigating May 15, 2026, 01:55 AM UTC
Our provider will need to replace a card on their network to resolve this outage. They are currently working on getting a field tech for this. There is no ETR at this time.
- investigating May 15, 2026, 04:29 AM UTC
We are currently waiting for an update from our provider on this issue. We will update you again as soon as we receive new information.
- investigating May 15, 2026, 11:23 AM UTC
We are still waiting for updates from our provider on this issue. We will be reaching out again shortly for more information.
- investigating May 15, 2026, 05:52 PM UTC
Our Last Mile Provider continues to work towards restoration, no ETR at this time.
- investigating May 16, 2026, 04:46 AM UTC
Our provider on this is still working on restoration. There is no ETR at this time.
- investigating May 18, 2026, 07:04 PM UTC
Hello, We are still seeing this site a down. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID ticket this circuit is 12130433. TEACH ID for this circuit is 772 If you have any additional questions, please contact WiscNet NOC.
- resolved May 19, 2026, 02:27 PM UTC
Hello, After major flapping on the port facing GLS, the device onsite observe the handoff port restore and OSPF restore on May 18th at 3:09 PM.
- postmortem May 19, 2026, 02:28 PM UTC
After major flapping on the port facing GLS, the device onsite observe the handoff port restore and OSPF restore on May 18th at 3:09 PM