WiscNet incident
[2295289] City of Stevens Point - 400927 - Handoff
WiscNet experienced a critical incident on September 24, 2026 affecting City of Stevens Point, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 24, 2026, 01:47 PM UTC
Hello, The WiscNet NOC has lost access to our device for City of Stevens Point at 5:45 AM. Please let us know if there are any known network or power events impacting this service. We will continue to monitor and will send another update when alarms have cleared. If you have any additional questions, please contact WiscNet NOC at [email protected]__ or by phone at 608-442-6761. Thank you,
- identified Sep 24, 2026, 02:03 PM UTC
Hello, We observed alarms starting at 5:45 AM This morning that indicated the device connected to the handoff port of City of Stevens Point - 400927 was disconnected. We initially believed it to be low traffic alarms, but they persisted through the morning. We attempted to make contact this morning. We reached the City Clerks office and asked to be transferred to their networking staff. Shannon attempted to transfer us to Lexi, but was unable to as some of their phone functions were down. They provided a contact for Lexi at 715 342 2124. However, when a phone call was made, they did not answer and we could not leave a voicemail. Shannon advised they were aware of the network issue but did not have more information past that.
- resolved Sep 25, 2026, 05:51 PM UTC
This incident has been resolved.
- postmortem Sep 25, 2026, 05:52 PM UTC
Date & Time of Incident: 9/23 7:45 PM to 9/24 10:17 PM Duration: 1,592 Technician\(s\): Fue Khang Review Date: 9/25 Brief Summary: Alarms came in for site on 9/23 at 7:45 PM and cleared at 9/24 10:17 PM. Logs show handoff port going down. Root Cause: Customer premise equipment.