WiscNet experienced a critical incident on September 9, 2026 affecting Wisconsin Dells School District, lasting 6h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2026, 05:25 AM UTC
Hello, The WiscNet NOC has lost access to our device for Wisconsin Dells School District at 9/9/2026 at 12:06am and are investigating. To assist with our investigation, please verify power to your site and the network equipment, then contact the WiscNet NOC at [email protected]__ or by phone at 608-442-6761. Thank you,
- investigating Sep 09, 2026, 05:37 AM UTC
Hello, Our provider has informed us that this circuit may be affected by a maintenance occurring in Baraboo Wisconsin. This maintenance is being tracked with WiscNet ticket 2279690 and Wisconsin Dells will be added to the status page tracking the maintenance. Thank you,
- investigating Sep 09, 2026, 07:47 AM UTC
Hello, We're seeing services restore as of 2:30 AM. We will continue to monitor this site until the end of the maintenance window. If you have any questions please reach out to us.
- resolved Sep 09, 2026, 12:00 PM UTC
This incident has been resolved.
- postmortem Sep 09, 2026, 12:02 PM UTC
Date & Time of Incident: 9/9 12:06am Duration: 140 minutes Technician\(s\): Johnathon Laun Review Date: 9/9 Brief Summary: At we 12:06am we noticed a loss of connection to the Wisconsin Dells School District Root Cause: This was caused by an un-notified maintenance