Wirex experienced a minor incident on December 10, 2023 affecting Crypto transfers, lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Crypto transfers
Update timeline
- identified Dec 10, 2023, 08:14 PM UTC
Affected service: Transactions Affected Coin: BTC Affected region: All Description: A processing issue on our partner’s side is currently affecting outgoing BTC transactions. Our partner is working to resolve the issue. We will update you as soon as we know more. Next update: 2h
- investigating Dec 10, 2023, 08:15 PM UTC
Our partner is currently investigating an issue.
- investigating Dec 10, 2023, 08:32 PM UTC
To minimize disruption, we have temporarily disabled BTC outgoing transactions. Our partner is still working to identify and resolve the issue.
- resolved Dec 10, 2023, 10:20 PM UTC
This incident has been resolved.