Wirex incident

Issue processing outgoing transfers through Ethereum network

Major Resolved View vendor source →

Wirex experienced a major incident on April 17, 2024 affecting Crypto transfers, lasting 3h 3m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2024, 08:04 AM UTC
Resolved
Apr 17, 2024, 11:07 AM UTC
Duration
3h 3m
Detected by Pingoru
Apr 17, 2024, 08:04 AM UTC

Affected components

Crypto transfers

Update timeline

  1. identified Apr 17, 2024, 08:04 AM UTC

    Affected service: Outgoing transfers Affected Coin: ETH-based tokens Affected region: All Description: We detected issue with outgoing transfers which are being processed through ETH network. The root cause has been identified so the issue will be resolved as soon as possible.

  2. resolved Apr 17, 2024, 11:07 AM UTC

    This incident has been resolved.