Wirex incident

On-chain crypto deposits processing barriers for USA region

Notice Resolved View vendor source →

Wirex experienced a notice incident on September 5, 2024, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2024, 01:29 PM UTC
Resolved
Sep 05, 2024, 02:50 PM UTC
Duration
1h 21m
Detected by Pingoru
Sep 05, 2024, 01:29 PM UTC

Update timeline

  1. identified Sep 05, 2024, 01:29 PM UTC

    WINC-4580 Affected service: Crypto deposits(on-chain only) Affected Coin: All Affected region: USA Description: We have identified issues with crypto deposits. Only USA customers are affected. Our 3rd party provider is acknowledged about the incident. To minimize service disruption, we have temporary hidden account details and their creation requests.

  2. resolved Sep 05, 2024, 02:50 PM UTC

    This incident has been resolved.