Wirex incident

Card operations(card details/block/reissue/order) + 3DSecure service unavailable

Major Resolved View vendor source →

Wirex experienced a major incident on March 17, 2025 affecting Wirex Card, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
Mar 17, 2025, 08:06 PM UTC
Resolved
Mar 17, 2025, 09:41 PM UTC
Duration
1h 35m
Detected by Pingoru
Mar 17, 2025, 08:06 PM UTC

Affected components

Wirex Card

Update timeline

  1. identified Mar 17, 2025, 08:06 PM UTC

    Region: EEA+UK Description: According to the critical incident on 3rd party provider, card operations (reissue/order/block/freeze/card details view) and 3DSecure payment confirmation (Biometric and SMS affected) are unavailable. No impact on payment processing.

  2. identified Mar 17, 2025, 08:31 PM UTC

    Card operations have been temporary disabled.

  3. identified Mar 17, 2025, 09:12 PM UTC

    3DSecure payment confirmation is available

  4. resolved Mar 17, 2025, 09:41 PM UTC

    All functionalities have been restored. Thanks for the patience shown