Resolved after 2 hours 36 minutes, affecting App and Video encoding, on February 13, 2019.
Update 4: We are continuing to monitor the backlog of encoding jobs waiting to be completed.
Affected components
Update timeline
- identified Feb 13, 2019, 11:25 PM UTC
We are currently experiencing a partial outage with our third-party encoding service provider, affecting video encoding. Our development team are aware of the issue and are working alongside an external monitoring team to resolve the issue with utmost urgency. We apologize for the inconvenience caused, please subscribe to incident notifications for further updates.
- identified Feb 14, 2019, 12:01 AM UTC
Update 1: We are running tests prior to the deploy of a backup server to get third-party encoding services running again. We apologize for the inconvenience caused, please subscribe to incident notifications for further updates.
- monitoring Feb 14, 2019, 12:42 AM UTC
Update 2: Thank you for your patience, deployment to a backup server was successful, and the server with original outage is back online. There is a backlog of encoding jobs in queue waiting to be completed, but new video files are able to be uploaded now with no issues. Please subscribe to incident notifications for further updates.
- monitoring Feb 14, 2019, 01:34 AM UTC
Update 3: We are continuing to monitor the receding backlog of encoding jobs in queue that are waiting to be completed. New uploaded videos will encode normally.
- resolved Feb 14, 2019, 02:02 AM UTC
Update 4: We are continuing to monitor the backlog of encoding jobs waiting to be completed.
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