Wipster incident

Uploading Issues

Resolved after 1 hour 23 minutes, affecting Video uploading and Video encoding, on August 8, 2019.

resolved Aug 08, 2019, 10:10 PM UTC

The issue has now been resolved. Some videos may take time to complete uploading as the backlog is processed. If you need a video to be uploaded urgently then please upload it again and it will process as per normal.

Started
Aug 08, 2019, 08:46 PM UTC
Resolved
Aug 08, 2019, 10:10 PM UTC
Duration
1h 23m
Detected by Pingoru
Aug 08, 2019, 08:46 PM UTC

Affected components

Video uploadingVideo encoding

Update timeline

  1. identified Aug 08, 2019, 08:46 PM UTC

    We are experiencing issues with uploading assets onto Wipster due to an issue with Azure Media Services. We are urgently investigating this now and will have a fix deployed as soon as possible.

  2. resolved Aug 08, 2019, 10:10 PM UTC

    The issue has now been resolved. Some videos may take time to complete uploading as the backlog is processed. If you need a video to be uploaded urgently then please upload it again and it will process as per normal.

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